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October 2007

Beginning on Monday 29th October 2007 Naim is introducing a new system governing all items being returned to its factory. The Returned Material Authorisation (RMA) scheme will significantly enhance the processing of returned items and offer tracking of any item returned for servicing or repair.

The system requires that any customer who wishes to return goods to Naim must do so through their authorised Naim retailer or local distributor. Naim will no longer accept any unit returned to the factory that is not accompanied by the necessary RMA documentation.

Many Naim retailers are able to make minor repairs at their outlets, removing the need to return the item to Naim and often saving customers time and money. If the item does need to be returned to the factory, the retailer will then liaise with Naim to arrange the RMA and the equipment's safe collection and return.

Only under exceptional circumstances will Naim accept a product directly from a customer.

Naim's New Returns System

October 2007
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October 2007

Beginning on Monday 29th October 2007 Naim is introducing a new system governing all items being returned to its factory. The Returned Material Authorisation (RMA) scheme will significantly enhance the processing of returned items and offer tracking of any item returned for servicing or repair.

The system requires that any customer who wishes to return goods to Naim must do so through their authorised Naim retailer or local distributor. Naim will no longer accept any unit returned to the factory that is not accompanied by the necessary RMA documentation.

Many Naim retailers are able to make minor repairs at their outlets, removing the need to return the item to Naim and often saving customers time and money. If the item does need to be returned to the factory, the retailer will then liaise with Naim to arrange the RMA and the equipment's safe collection and return.

Only under exceptional circumstances will Naim accept a product directly from a customer.