Technical Support Agent

Purpose of Role/Key Objectives

Naim Audio was born from the desire to experience music replayed in its truest and purest possible form. These were our founding values in 1973 and continue to fuel every aspect of Naim Audio today.

Due to internal promotion, we are looking to add a Technical Support Agent to our Customer Experience team.

Based in Salisbury, Wiltshire, the Technical Support Agent will provide an exceptional service to our customers via the telephone, email and online forums. The primary function of the role is to provide remote technical support and resolution for technical issues raised by dealers, distributors and end users.

You will also have the opportunity support the in-house Research and Development team, advising them of feedback such as generic technical problems with new and old products.

Main Duties and Responsibilities

Skills & Requirements

In order to be considered for this role, you must be computer literate with excellent communication skills, in particular verbal / telephone. You will have a patient and empathetic nature and preferably have previously worked in a customer facing environment. Any knowledge of hi-fi  products will be an advantage.

In addition to a competitive salary and fantastic working environment, we will also offer you use of our free canteen when on duty, on-site parking, pension, regular team building activities and company thank you’s, Christmas shut-down, annual leave increasing with long-service, discounts on Naim Audio products, shopping discounts and much more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

Qualification / Experience

Location:

Salisbury, Wiltshire

Reporting to:

Head of Sales Operations

Hours of work:

37.5 Monday to Friday