Quality Manager

Purpose of Role/Key Objectives

This role holds four primary areas of responsibility and discharges these through a team of engineers:

1.       Ensure that new products are engineered and manufactured to minimise quality issues

2.       Ensure that production quality is defined and maintained through adherence to process

3.       Ensure that field quality issues are investigated, understood and rectified for future production

4.       Ensure a robust quality control process is implemented and continually monitored to ensure efficient resource deployment whilst minimising defects

 

Main Duties and Responsibilities

NPI:

·       Ensure that all products are reviewed as part of the design process for potential quality and manufacturing issues including DFM and DFA

·       Ensure that OEM and internal production lines are set up and under process control to support PP and MP requirements

·       Ensure that all prototype and early product samples are reviewed for manufacturing issues and these issues undergo RCA with corrective action being put in place

·       Ensure quality tools & techniques are utilised at the correct times to ensure risk of defects is minimised (including but not limited to DFMEA, PFMEA, control plans, process flow charts, capability studies & Gage R&R)

·       Ensure progress of NPI projects and risk are escalated through the gating process and act as the custodian for quality at all phase gate reviews

Production Quality:

·       Ensure that the Naim manufacturing base (internal & external) is fit for purpose in that it has the correct process and capabilities in place to manufacture products to the highest standard

·       Manage reoccurring audits of production lines (internal & external) to maintain compliance and identify opportunities for development

·       Set up and manage a MRB programme to monitor, analyse and correct production rejects

Aftermarket Quality:

·       Ensure that product return rates and customer feedback on products is understood and analysed

·       Based on this data, corrective actions are driven to improve the quality of products and the manufacturing process within a timely manner

·       In conjunction with customer services, maintain oversight of injury, damage and H&S case management and the associated product inspections

Quality Control:

·       Create and implement QC structure capable of controlling quality of inbound goods

·       Reorganise the final stages of the production and QC process to provide unbiased reporting lines

·       Maintain a capability view of each of the suppliers based on standard supply metrics (e.g. DPPM, PSI lot acceptance, 8D resolution, on-time delivery)

Management:

·       Ensure that Naim have a team in place  to support the above requirements and that they have the relevant skills to discharge their duties

·       Ensure teams have sufficient direction and support to create/maintain a positive and motivated work environment

·       Monitor department efficiency and performance with a view to identify improvement opportunities

Lead Continuous Improvement (CI) projects:

·       Lead CI sessions

·       Lead and drive CI activities through to completion

·       Communicate and roll out improved/new processes and procedures to wider business and external stakeholders

Other:

·       Other duties as assigned – role and responsibility will change as business systems and controls mature

 

Skills & Requirements

·       Demonstrable understanding of suppliers in a demanding fast paced environment

·       Proven understanding of troubleshooting /problem solving of manufacturing and assembly processes

·       Proven experience of facilitating Advanced Product Quality Planning methods with demonstrable use of quality assurance tools & techniques

·       Domonstrable understanding of, and proven experience with various manufacturing processes/commodities such as electro-mechanical assemblies, plastic injection moulding, metal processing & finishing, electronic manufacturing & assembly and contract manufacturing

·       Understanding of conducting process audits in accordance with international standards

·       Proven capability of leading NPD/I activities

 

Qualification / Experience

·       A minimum of Maths and English to G.C.S.E

·       Previous experience in a technical role and/or Quality Systems environment

·       Must have supplier quality experience in a demanding fast paced environment

·       Experience in troubleshooting /problem solving of manufacturing and assembly processes

·       Experience in facilitating Advanced Product Quality Planning methods with demonstrable use of quality assurance tools & techniques

·       A strong knowledge of statistical tools

·       Experience with various manufacturing processes/commodities such as electro-mechanical assemblies, plastic injection moulding, metal processing & finishing, electronic manufacturing & assembly and contract manufacturing

·       Ability to conduct process audits in accordance with international standards

·       Experience in supplier management and leading NPD/I activities

Location:

Salisbury

Reporting to:

Quality Director

Hours of work:

37.5 hours per week.