Nick Ray runs the Service Department with good-natured efficiency: he controls the flow of equipment in and out, whether it’s there for repair, routine servicing or upgrades. Nick is conscious to ensure that the products that come in spend as little time as possible away from their owner, to cover the work required and the extensive testing that follows to ensure your equipment is returned in pristine condition and performing at its best. The objective of the team is to identify ways in which we can reduce the turnaround from the time we schedule the receipt of a unit, to getting it back to the customer.
With very few exceptions – such as the DVD5, for which transport mechanisms are no longer available – just about any product from the past 40+ years of Naim production can be serviced and returned to as-new condition: looking at the equipment waiting to be tested, we pull out a NAP 110, dating back to sometime in the early 1980s. It may look a bit worse for wear on the outside, but inside it is as-new: the Service Department engineers have done a great job of completely rebuilding this classic power amplifier, restoring someone’s treasured possession to better than new performance.
How often should I service my Naim product? This is a question often asked, and the Service Department recommendations are as follows: for the Chrome bumper (circa 1975 to 1989) and Olive (circa 1989 - 2000) range products, we recommend every 8 - 10 years and for the newer black products (2000 - present), every 12 - 15 years.