Cleaning and maintaining your Naim device

To ensure your Naim product continues to deliver exceptional performance and longevity, regular care and maintenance are essential. Whether you own a Mu-so 2nd Generation, a network player like the NDX 2, or a reference-level streamer like the ND555, this guide outlines the best practices for cleaning and maintaining your device safely and effectively.

1. General Cleaning Guidelines

All Naim products are built with premium materials and finishes. To preserve their appearance and function:

• Always disconnect the unit from the mains power before cleaning.
• Use a soft, lint-free cloth (such as microfiber) to gently wipe the surfaces.
• Avoid abrasive materials, paper towels, or rough cloths that could scratch the finish.
• Do not use chemical cleaners, solvents, or sprays directly on the unit.

Tip: A slightly damp cloth with clean water is sufficient for most cleaning needs. Dry immediately with a soft cloth.

2. Cleaning the Front Panel and Display

For devices with touchscreens or displays (e.g., NDX 2, ND555, Mu-so):

• Use a dry microfiber cloth to remove fingerprints and dust.
• If needed, lightly dampen the cloth with water—never apply liquid directly to the screen.
• Avoid pressing too hard on the display to prevent damage.

3. Ventilation and Dust Management

Proper airflow is crucial for maintaining optimal performance and preventing overheating.

• Ensure that ventilation slots and grilles are free from dust and obstructions.
• Use a soft brush or a vacuum with a brush attachment to gently clean vents.
• Keep the area around the device clear to allow for adequate airflow.

Note: For Mu-so systems, pay special attention to the underside and rear grille where dust can accumulate.

4. Cable and Connection Care

• Periodically check that all cables are securely connected and free from dust or corrosion.
• Avoid bending or twisting cables excessively.
• When unplugging, or reconnecting, always grip the connector—not the cable itself.

Tip: The best way to clean the contacts of your interconnects is, every so often, is to power down the Naim products they connect, then plug and unplug the interconnect 10 – 20 times. Doing so will remove any surface level corrosion on the pins without the need for additional cleaning measures.

5. Environmental Considerations

To protect your Naim device:

• Keep it away from heat sources, and moisture.
• Avoid placing objects on top of the unit, especially those that could block ventilation.
• Maintain a stable, vibration-free surface for optimal playback performance. The Naim Fraim racking system is optimal.

6. Firmware and Software Updates

Regular updates ensure your device benefits from the latest features and performance improvements.

• Use the Focal & Naim App to check for and install firmware updates.
• Ensure your device is connected to the internet for automatic update notifications.

Conclusion

With just a few simple steps, you can keep your Naim device looking pristine and performing at its best for years to come. Regular cleaning, proper ventilation, and mindful handling go a long way in preserving the quality and longevity of your investment.