Network setup and extenders

A reliable network is essential for getting the best performance from your Naim streaming system. Whether you're using a wired connection, Wi-Fi, or a mesh network, this guide explains how to optimize your setup and avoid common pitfalls.

1. Do I Need to Buy a New Router?

Not always. Most modern routers are compatible with Naim products, but performance can vary depending on:

• The age and quality of the router
• Wi-Fi coverage in your home
• The number of connected devices

If your router is more than five years old or was supplied by your ISP, upgrading to a higher-quality model may improve stability and streaming performance.

Recommended features:

• Dual-band Wi-Fi (2.4GHz and 5GHz)
• Gigabit Ethernet ports
• Support for Wi-Fi 5 or Wi-Fi 6
• Strong signal coverage

2. Can I Use HomePlugs or Mains Extenders?

Naim does not recommend using HomePlugs or mains extenders. These devices transmit data over your home’s electrical wiring, which can introduce:

• Electrical noise
• Unstable connections
• Reduced audio performance

For best results, use wired Ethernet or a high-quality mesh Wi-Fi system.

3. Can I Use Wireless Extenders?

Wireless extenders can work, but they often create separate sub-networks that may cause communication issues between your Naim device and the Focal & Naim App. This can lead to:

• Dropouts
• Delayed response
• Inconsistent multiroom performance

If you must use an extender, ensure it supports seamless roaming and is configured to broadcast the same SSID as your main router.

4. Mesh Networks: Pros and Considerations

Mesh networks are increasingly popular and many Naim users report good results. However, they can introduce challenges:

How Mesh Works

Unlike traditional extenders, mesh nodes communicate with each other, forming a chain back to the router. This can sometimes lead to:

• Data loss or delays over long chains
• Signal confusion between nodes
• Missed communication between the Naim device and the app

Why This Matters

Smartphones and computers can compensate for missing data. Naim devices, however, require precise and uninterrupted data streams. If the signal is fragmented or delayed, playback issues may occur.

5. Tips for Using Mesh Networks with Naim

Note: Naim is actively testing mesh systems to improve compatibility, but due to the wide variety of brands and configurations, results may vary.

6. How to Run a Network Scan (Troubleshooting)

If you're experiencing issues, a network scan can help identify signal strength and connectivity problems.

Steps:

1. Ensure your Focal & Naim App is up to date (Android/iOS version 7.5 or above).
2. Open the Focal & Naim App and go to the My Devices screen.
3. Tap the question mark (?) in the top-right corner.
4. Scroll down and note your User ID.
5. Place your phone/tablet 3–5 meters from your main router.
6. Tap Network Scan and wait for the process to complete.
7. Do not minimize the app during the scan.