Troubleshooting connection

Network and HDMI Troubleshooting for Naim Devices

Naim products are designed for seamless integration into modern home networks and AV systems. However, occasional issues may arise with network connectivity or HDMI performance. This guide outlines how to identify and resolve common problems.

Checking Network Connection Status

To verify that your Naim device is connected to a network:

• Navigate to the Network Settings menu via the device’s setup interface.
• Look for the Status parameter — it should display “Connected” if the device is successfully linked to a wired or wireless network.

Network Troubleshooting

Network issues typically fall into two categories:

• Discovery Problems: The Focal & Naim app or device cannot detect other devices on the network.
• Connectivity Problems: The device cannot access services like Qobuz, TIDAL, or a local music server.

Recommended Steps:

1. Simplify your network: Start with just your router, Naim device, and control device (e.g. smartphone).
2. Reconnect components one by one: Add switches, extenders, or mesh nodes gradually to identify the source of the issue.
3. Use Ethernet where possible: A direct wired connection is more stable than Wi-Fi, especially in complex network environments.
4. Use the RouteThis tool: Available in the Focal & Naim app under Help > Network Scan, this tool helps diagnose Wi-Fi issues.

HDMI Troubleshooting

HDMI ARC (Audio Return Channel) issues can occur due to compatibility or configuration mismatches between your TV and Naim device.

Common Issues and Fixes:

• No sound or “helicopter” noise:
  • Go to your TV’s Audio Output Settings.
  • Change the format from Auto to PCM, LPCM, or Stereo.
  • This ensures the TV sends a signal format compatible with Naim devices.
• ARC not working or inconsistent:
  • Ensure the HDMI cable is v1.4 compliant or higher.
  • Plug the Naim device directly into the TV’s ARC-compatible HDMI port.
  • Enable CEC (Consumer Electronics Control) on the TV (may be branded differently depending on the manufacturer).
  • In the Focal & Naim app, go to Settings > Input Settings > HDMI and adjust Auto-Switching if needed.
• Lip-sync issues:
  • Adjust the Lip Sync setting in the Focal & Naim app under HDMI input settings.
• TV turns on but no audio:
  • Try toggling the HDMI auto-on setting in the Focal & Naim app.
  • Power cycle both the TV and Naim device.

Providing Support Information

If you need to contact Naim support, be ready to provide:

• TV make and model
• Firmware version of your Naim device
• HDMI cable type and version
• Description of the issue and steps taken
• Any other connected AV equipment

This helps the support team replicate and resolve the issue more efficiently.