Troubleshooting the Naim remote control

Common Issues and Solutions

If the remote control isn’t working with your Naim product, there are a few key areas to check. These steps apply to all models that include an IR or Zigbee remote, including products like the NDX 2 and ND555.

1. Check the Batteries

• Ensure the batteries are correctly inserted and not depleted.
• Replace with fresh batteries if necessary.
• Make sure the battery contacts are clean and properly aligned.

2. Confirm Remote Pairing (for Zigbee Remotes)

Some Naim products use a Zigbee remote that must be paired with the unit:

• If the remote is unresponsive out of the box, it may not be paired.
• Follow the pairing instructions in the product’s Quick Start Guide or user manual.
• Typically, this involves holding a specific button combination while the unit is powered on.

3. Check Line of Sight (for IR Remotes)

• Ensure there is a clear line of sight between the remote and the front panel of the unit.
• Avoid obstructions or reflective surfaces that may interfere with the IR signal.

4. Restart the Product

• Power off the Naim unit completely.
• Wait a few seconds, then power it back on.
• Try using the remote again once the unit has fully restarted.

5. Use the Focal &  Naim App as a Backup

If the remote remains unresponsive, the Focal & Naim app can be used to control all major functions, including input selection, volume, and playback.