Warranty and service information

Naim Audio products are built to last, and the company backs this commitment with a comprehensive warranty and service program. Whether you're a new customer or a long-time owner, understanding your warranty coverage and service options ensures peace of mind and long-term satisfaction.

1. Standard Manufacturer’s Warranty

All Naim products come with a 2-year manufacturer’s warranty, covering:

• Manufacturing defects
• Parts and labour for repairs due to faults in materials or workmanship
• Unexpected failure through normal and appropriate use 

The warranty begins from the date of purchase by the original end user. Proof of purchase is required for all warranty claims.

2. What’s Not Covered

The warranty does not cover:

• Damage due to misuse, neglect, accidents, or unauthorized modifications
• Normal wear and tear
• Improper installation or maintenance
• Products with removed or altered serial numbers
• Shipping damage (claims must be made via the retailer)

3. Extended Warranty (Optional)

Naim offers a limited 3-year extended warranty to UK customers (excluding Mu-so and CI  products) if you:

• Register your product within 6 months of purchase via the Naim website.
• Are the original owner

This extended warranty covers parts and labour. It is non-transferable and only valid for the original purchaser.

4. Refurbished Products

Products sold as “Naim Approved Refurbished” are eligible for warranty:

Warranty begins from the date of purchase and is transferable within the warranty period. Third-party refurbished or second-hand products are not covered.

5. Warranty Transfer

The standard 2-year warranty is transferable to a new owner within the country of original sale, provided proof of original purchase is available. Extended warranties are not transferable.

6. Service and Repairs

Naim offers service and repair support across our ranges, which includes:

• Fault diagnosis and repair
• Equipment servicing (certain components, predominantly capacitors, degrade with age and require replacement periodically to sustain optimal performance)

Out-of-warranty repairs are available via repair packages, with pricing dependent on the product. Contact Naim Technical Support for current rates. Please note that the servicing interval can vary depending on the product and that certain products do not require servicing. Contact your retailer or Naim Technical Support for information on service intervals, advice and current rates.

7. Advance Replacement (Within 4 Weeks of Purchase)

If a fault occurs within four weeks of purchase:

• Naim may offer an advance replacement via the distributor
• The faulty unit must be returned with an approved RMA

8. Transport and Returns

• Distributors are responsible for returning defective products to Naim
• Naim covers shipping costs for dispatch of repaired or replacement units
• Returns must be arranged through a retailer and packed in original packaging

9. Export and Relocation Scenarios

10. Accessories

Remotes and accessories are available for purchase or replacement via Naim retailers. Availability may vary by region and product age.

Conclusion

Naim Audio’s warranty and service program reflects its commitment to quality and customer satisfaction. Whether you're seeking repairs, upgrades, or support, Naim’s expert technicians and global distributor network are here to help.