Assistance

To adjust the brightness of your Naim remote control, access the settings via the Naim app or directly on the device if supported.  This is particularly useful in dark listening environments or to reduce distractions.  If your remote uses Zigbee wireless communication, settings may be stored on the device and synced automatically.

When ripping CDs with a Naim server such as the Uniti Core, you can choose between WAV and FLAC formats.  WAV is an uncompressed format that offers the highest possible audio fidelity, but it lacks support for metadata like album art and track information. FLAC, on the other hand, is a lossless compressed format that retains full audio quality while allowing metadata tagging. For most users, FLAC is the preferred choice due to its balance of quality, file size, and usability. However, audiophiles seeking absolute purity may opt for WAV. Both formats are fully supported by Naim systems.

Yes, the Uniti Atom Headphone Edition uses the same advanced streaming platform as the standard Uniti Atom.  This platform is built on Naim’s proprietary software architecture, offering seamless and consistent user experience across both devices.  It supports high-resolution streaming services such as TIDAL, Qobuz, and Spotify, as well as internet radio, UPnP streaming, and multiroom functionality. The interface is intuitive and regularly updated to ensure optimal performance and compatibility with the latest services.  Whether you're using the Headphone Edition or the standard Atom, you’ll enjoy the same high-quality streaming experience.

Overview of Headphone Connectivity Across Naim Devices Naim Audio offers a diverse range of products, each designed with specific listening environments in mind. While some models include built-in headphone outputs for private listening, others focus exclusively on speaker-based systems and require external amplification for headphone use. Below is a detailed overview of headphone output availability across the Naim product line up.   Uniti Series Product Headphone Output Details Uniti Atom ✓ Yes Includes a front headphone output, suitable for casual listening. Uniti Atom Headphone Edition ✓ Yes Designed specifically for headphone use, with high-quality Class A/B amplification. Uniti Star ✓ Yes Offers a front headphone output for private listening. Uniti Nova ✓ Yes Includes a headphone output, though speaker playback is its primary focus. Uniti Nova PE ✓ Yes Offers a front headphone output. Uniti Core ✗ No Functions as a music server; does not include a headphone output.   Mu-so Series Product Headphone Output Details Mu-so 2nd Generation ✗ No Designed for wireless speaker playback; no headphone output. Mu-so Qb 2nd Generation ✗ No Compact wireless speaker system without headphone connectivity.   Classic Series Product Headphone Output Details NAIT XS 3 ✓ Yes Features a single-ended Class A headphone output. Supernait 3 ✓ Yes Includes a Class A headphone amplifier stage. SuperUniti ✓ Yes Equipped with a 3.5mm headphone socket on the front panel. NDX 2 ✗ No Network player designed for use with external amplification. ND5 XS 2 ✗ No Streamer without headphone output; requires external amp. NAC 552 ✗ No High-end preamplifier without direct headphone output. NAC 332 ✓ Yes Includes a dedicated headphone amplifier with front output.   500 & Statement Series Product Headphone Output Details NAP 500 DR ✗ No Power amplifier only; no headphone output. Statement ✗ No Ultra high-end pre/power system without headphone connectivity.   Summary Headphone output availability is primarily found in the Uniti Series and select Classic Series models. Products like the Uniti Atom Headphone Edition, NAIT XS 3, and Supernait 3 offer high-quality headphone listening. In contrast, high-end systems such as the ND555, NAC 552, and Statement Series are designed for speaker-based setups and require external headphone amplification.

To rip CDs for playback on your Naim streamer, you’ll need a Naim server such as the Uniti Core.  Insert the CD into the Core’s drive, and it will automatically begin ripping the disc using your preferred format (WAV or FLAC). The ripped music is stored on the Core’s internal or external drive and indexed with metadata and album art. Once ripped, the music is available to your streamer via UPnP.  You can browse and play music using the Naim app or the streamer’s interface. This process ensures high-quality audio and seamless integration with your Naim system.

Internet radio is available on all current Naim streaming products, including the Uniti range, Mu-so systems, and network players. It allows access to thousands of global stations via the Focal & Naim app. However, it is not available on the Uniti Core, which is a music server and does not include streaming capabilities. Accessing Internet Radio To browse and play internet radio stations: Open the Focal & Naim app. Select your device from the My Devices screen. Tap on the Radio input. Browse by location, genre, or search for a specific station. (Not available on Legacy Streamers) The app uses a curated directory to provide access to a wide range of stations. Setting and Managing Presets You can save your favourite stations as presets for quick access: While listening to a station, expand to full screen and tap the star icon to add it to your presets. To manage presets, go to the Radio input and tap the Presets tab. Presets can be renamed, reordered, or deleted from this menu. Presets are stored on the device and remain available even after app updates or restarts. Improving Streaming Stability If the internet radio stream drops out or buffers frequently: Ensure the device has a strong and stable network connection. If using Wi-Fi, try moving the device closer to the router or use a wired Ethernet connection. Avoid using mesh networks or extenders that may introduce latency or signal handoff issues. Restart your router and Naim device if problems persist.

Metadata and album artwork are essential for organizing and enjoying your digital music collection. Whether you're using a Uniti Core to rip CDs or managing files from other sources, Naim provides tools to help you edit and enhance your music library. This guide explains how to change album artwork, force metadata lookups, and understand how genre information is handled.   Changing Album Artwork If the artwork for a ripped or imported album is incorrect or missing, you can update it manually using the Focal & Naim app. How to Change Artwork: Open the Focal & Naim app and navigate to the album. Tap the horizontal three dots next to the album cover, then tap ‘Edit metadata’. Select “Change cover”. Choose a new image from your device or from one of the listed search engines. Save the changes.  Artwork should be in JPEG format and ideally under 1MB for best compatibility. Forcing a Metadata Lookup If an album was ripped without an internet connection or metadata was incomplete, you can force the Uniti Core to re-identify it. How to Force a Lookup: Ensure your Uniti Core is connected to the internet. Open the Focal & Naim app. Navigate to the album with missing or incorrect metadata. Tap the edit icon and select “Re-identify”. The Core will search online databases and update the album details. ✓ This process can retrieve track names, artist info, release year, and artwork. Genre Handling in Metadata Naim systems display genre information based on the metadata embedded in your music files. However, genre tags can vary widely depending on the source. Key Points: Genres are shown in the Focal & Naim app and on device screens. If a file has no genre tag, it may appear as “Unknown” or be grouped with other untagged files. You can edit genre tags using the app (for ripped content) or third-party software (for external files imported onto the Core). Consistent genre tagging improves browsing and playlist creation. Final Tips Always rip CDs with an active internet connection to ensure complete metadata. Use the Focal & Naim app to manage your library and correct any missing information. For imported files, ensure metadata is properly embedded before transferring to your Naim system.

Album artwork is a key part of the music experience, helping you visually connect with your music collection. If your Naim streamer isn’t displaying artwork—especially after ripping a CD with the Uniti Core—this guide explains why it happens and how to fix it. Common Scenarios There are two main situations where album artwork might not appear: 1. After Ripping a CD with Uniti Core You’ve just ripped a CD, but no artwork is showing on your Naim streamer or in the Focal & Naim app. 2. While Playing Music from a Server or USB Drive You’re browsing or playing music, but the album art is missing from the screen or app interface. Why Artwork Might Be Missing Here are the most common reasons: No Internet Connection During Ripping  The Uniti Core fetches artwork and metadata from online databases. If it’s offline during the rip, the CD will be saved without artwork. Metadata Not Found  Some CDs—especially rare or obscure ones—may not have artwork available in the online database. Artwork Not Embedded in Files  If you're playing music from a USB drive or external server, the files may not contain embedded artwork or may use unsupported formats. Please note that if playing from a USB connected storage device, Naim streamers will not be able to display the artwork File Format Limitations  Some formats (like WAV) do not support embedded artwork in a way that Naim devices can read consistently. How to Fix It ✓ If You Ripped the CD with Uniti Core: Reconnect to the Internet if it was offline during the rip. Open the Focal & Naim app. Navigate to the album with missing artwork. Use the app’s “Edit Metadata” feature to fetch or manually add artwork. ✓ If You’re Using External Files: Use a metadata editor to embed artwork into the files. Ensure the artwork is in JPEG format and under 1MB in size. Re-scan the music folder in the Focal & Naim app. Best Practices Always keep your Uniti Core connected to the internet when ripping CDs. Use FLAC instead of WAV if you want to ensure better metadata and artwork compatibility. Regularly update your Naim device firmware via the app to benefit from metadata handling improvements. Final Notes Missing artwork doesn’t affect playback quality but restoring it can greatly enhance your browsing and listening experience. If issues persist, consult your retailer or Naim Technical Support.

The Uniti Core is Naim’s dedicated music server and CD ripper, designed to help you build a high-quality digital music library with ease. Whether you're ripping your first CD or troubleshooting an issue, this guide explains how the process works, what to expect, and how to resolve common problems. How to Rip a CD Ripping a CD with the Uniti Core is simple and mostly automatic: Insert the CD into the Core’s disc drive. The unit will begin ripping automatically. Metadata (album name, artist, track titles, and artwork) is retrieved from online databases. The ripped files are stored in your designated music store on internal or external storage. ? You can manage ripped content and storage settings using the Focal & Naim app. What Happens If the CD Has Already Been Ripped? If you insert a CD that has already been ripped: The Uniti Core will recognize the duplicate and skip re-ripping. No duplicate files will be created. You can manually re-rip if needed by deleting the original version first. What Happens If There’s No Internet Connection? If the Uniti Core is not connected to the internet during ripping: The CD will still be ripped, but no metadata or artwork will be retrieved. The album will appear as “Unknown” with generic track names. Once internet is restored, you can re-look up the album using the app to fetch metadata. Troubleshooting CD Ripping Issues If your Uniti Core cannot rip a CD: 1. Check the CD Format Only standard audio CDs are supported. Data discs or enhanced CDs (such as HDCD) will not be recognized. 2. Inspect the Disc Dirty or scratched discs may fail to rip. Try cleaning the disc or using another copy. 3. Restart the Uniti Core Power cycle the unit and try again. 4. Check Storage Availability Ensure there is enough space on the internal or external drive. Use the app to verify storage status. 5. Update Firmware Make sure your Uniti Core is running the latest software via the Focal & Naim app. Final Tips When configuring the music store, you can choose between WAV or FLAC file formats. You can convert files to FLAC or other formats using third-party software if needed. Always keep your Uniti Core connected to the internet for accurate metadata and artwork.

Supported Streaming Sources Naim products support a wide range of streaming services and sources, including: Internet radio UPnP servers (e.g. from a NAS or computer) Spotify Connect TIDAL integrated and TIDAL Connect Qobuz integrated and Qobuz Connect AirPlay 2 Chromecast built-in Bluetooth (aptX HD) These services are accessible directly from the Focal & Naim app or via native integration on the device. Streaming from a Mobile Device Music can be streamed from a smartphone or tablet using: AirPlay 2 (iOS devices) Chromecast built-in (Android and iOS) Bluetooth (from any compatible device) These methods allow playback from apps such as Apple Music, YouTube, Deezer, and others. Supported File Resolutions Naim streaming products support a wide range of audio resolutions: Up to 32-bit/384kHz PCM Up to DSD128 (on supported models via UPnP) File formats supported include WAV, FLAC, AIFF, ALAC, MP3, AAC, and OGG. Playback resolution may vary depending on the source and connection method. Using a Naim Device with a TV When connecting a TV via HDMI ARC or optical input, ensure the TV is outputting a stereo signal. Most TVs default to multichannel formats like Dolby Digital, which are not compatible. To ensure proper audio playback: Go to your TV’s Audio Output Settings. Change the format to PCM or LPCM. Avoid settings like “Auto” or “Dolby,” which may cause distortion, clicking sounds, or silence. Naim devices are designed to decode two-channel stereo signals only.

Naim products are engineered to deliver high-fidelity sound across a wide range of digital audio formats. Whether you're streaming music, playing files from a USB drive, or accessing a networked library, your Naim unit supports a variety of file types and sample rates to ensure the best possible listening experience. This guide outlines the supported formats for each major Naim product, including streamers, all-in-one systems, and wireless speakers. Uniti Core The Uniti Core is a music server and CD ripper designed to store and serve high-resolution audio files across your network. Supported formats: WAV: up to 32-bit/384kHz FLAC: up to 24-bit/384kHz AIFF: up to 24-bit/384kHz ALAC: up to 24-bit/384kHz MP3, AAC, Ogg Vorbis, WMA: up to 48kHz Uniti Nova, Uniti Star, Uniti Atom The Uniti Nova is a high-performance all-in-one player with broad format support.  The Uniti Star combines streaming, CD playback, and amplification in one unit. The Uniti Atom is a compact all-in-one player with streaming and amplification capabilities. Supported formats: WAV: up to 32-bit/384kHz FLAC: up to 24-bit/384kHz AIFF: up to 24-bit/384kHz ALAC: up to 24-bit/384kHz MP3, AAC, Ogg Vorbis, WMA: up to 48kHz DSD: 64 and 128 (via UPnP and USB) NDX 2, ND5 XS2, ND555 The NDX 2 is a high-end network player with extensive format compatibility.  The ND5 XS 2 is a streamlined network player with support for high-resolution formats. The ND555 is Naim’s reference streamer, offering the highest level of audio performance and format support. Supported formats: WAV: up to 32-bit/384kHz FLAC: up to 24-bit/384kHz AIFF: up to 24-bit/384kHz ALAC: up to 24-bit/384kHz MP3, AAC, Ogg Vorbis, WMA: up to 48kHz DSD: 64 and 128 (via UPnP and USB)   Mu-so 2nd Generation The Mu-so 2nd Generation Mu-so Qb 2nd Generation are wireless speakers systems with support for high-resolution streaming.  Supported formats: WAV: up to 32-bit/384kHz FLAC: up to 24-bit/384kHz AIFF: up to 24-bit/384kHz ALAC: up to 24-bit/384kHz MP3, AAC, Ogg Vorbis, WMA: up to 48kHz DSD: 64 and 128 (via UPnP and USB) Final Notes Streaming services like TIDAL, Qobuz, and Spotify are supported across most Naim units via the Focal & Naim app. UPnP and USB playback offer the highest resolution support, especially for DSD files. Firmware updates may expand format compatibility or improve playback performance—check regularly via the app.

Resolving Common App Issues The Focal & Naim app is designed to provide seamless control of streaming products, but occasional issues such as slowness, crashes, or device discovery problems can occur. This guide outlines the most common causes and how to resolve them. 1. The App Is Slow or Unresponsive If the app feels sluggish or takes time to respond: Close down the app completely and reopen it. Clear the app cache (on Android) or reinstall the app (on iOS or Android). Ensure your mobile device is running the latest OS version. Check that the Focal & Naim app is up to date via the App Store or Google Play. 2. The App Keeps Crashing If the app crashes repeatedly: Delete and reinstall the app to ensure a clean installation. Restart your mobile device. Make sure no other apps are interfering with network access or background processes. If the issue persists, check for any available firmware updates for your Naim product. 3. The App Can’t Find the Product After a Firmware Update If your product no longer appears in the app after a firmware update: Power cycle both your Naim product and your router. Ensure your mobile device is connected to the same network as the Naim product. Wait a few minutes after rebooting for the product to reappear. If needed, re-add the product manually in the app. 4. The App No Longer Shows My Naim Products If your products disappear from the app: Confirm that the product is powered on and connected to the network. Restart the app and your mobile device. Check that your Wi-Fi or Ethernet connection is stable. If using a mesh network, ensure your mobile device and Naim product are connected to the same node.