Assistance

Common Issues and Solutions If the remote control isn’t working with your Naim product, there are a few key areas to check. These steps apply to all models that include an IR or Zigbee remote, including products like the NDX 2 and ND555. 1. Check the Batteries Ensure the batteries are correctly inserted and not depleted. Replace with fresh batteries if necessary. Make sure the battery contacts are clean and properly aligned. 2. Confirm Remote Pairing (for Zigbee Remotes) Some Naim products use a Zigbee remote that must be paired with the unit: If the remote is unresponsive out of the box, it may not be paired. Follow the pairing instructions in the product’s Quick Start Guide or user manual. Typically, this involves holding a specific button combination while the unit is powered on. 3. Check Line of Sight (for IR Remotes) Ensure there is a clear line of sight between the remote and the front panel of the unit. Avoid obstructions or reflective surfaces that may interfere with the IR signal. 4. Restart the Product Power off the Naim unit completely. Wait a few seconds, then power it back on. Try using the remote again once the unit has fully restarted. 5. Use the Focal &  Naim App as a Backup If the remote remains unresponsive, the Focal & Naim app can be used to control all major functions, including input selection, volume, and playback.

What Is UPnP? UPnP (Universal Plug and Play) is a protocol that allows Naim products to stream music from compatible servers on the same network. It enables playback of locally stored music from devices such as computers, NAS drives, or dedicated UPnP servers. Types of UPnP Servers There are several types of UPnP servers that can be used: Software-based servers: Installed on a computer (e.g. Asset UPnP, MinimServer, JRiver). NAS-based servers: Built into network-attached storage devices. Dedicated hardware servers: Such as the Uniti Core. These servers index music libraries and make them accessible to Naim streamers over the network. Recommended UPnP Servers The following servers are known to work well with Naim products: Asset UPnP MinimServer JRiver Media Center Twonky Server These options offer reliable indexing, metadata handling, and compatibility with high-resolution audio formats. UPnP vs DLNA While UPnP and DLNA are closely related, UPnP offers more flexibility and better support for advanced features such as gapless playback and high-resolution audio. DLNA is a subset of UPnP and may not support all features required for optimal performance with Naim products. Control Options UPnP playback can be controlled using: The Focal & Naim app Third-party control points (e.g. BubbleUPnP, mconnect) Remote controls (on supported models) The Focal & Naim app provides full browsing, playback, and queue management capabilities. Some models also allow basic UPnP navigation via the physical remote.

Dedicated Amplification for Headphone Listening The Uniti Atom Headphone Edition (HE) is designed specifically for headphone use, offering a high-performance alternative to traditional hi-fi systems. Unlike standard amplifiers that include speaker outputs, the Atom HE focuses entirely on headphone listening, delivering precision, power, and musicality. Its Class A/B discrete headphone amplifier, inspired by Naim’s flagship Statement amplifier, ensures dynamic and detailed sound reproduction. With up to 1.5W into 16 ohms, it can drive a wide range of headphones, including high-impedance and planar magnetic models. Headphone Compatibility: Impedance and Volume The Atom HE is compatible with headphones of various impedances. Whether you're using low-impedance in-ear monitors or high-impedance over-ear headphones, the amplifier adapts to deliver optimal performance. Volume levels may vary depending on the headphone’s impedance. High-impedance models typically require more power, but the Atom HE’s robust amplification ensures consistent dynamics and clarity across all types. Connecting Multiple Headphones The Atom HE offers three headphone outputs: 6.3mm jack (unbalanced) 4.4mm Pentaconn (balanced) XLR 4-pin (balanced, rear panel) While multiple headphones can be connected simultaneously, only one output is active at a time. The device automatically detects the active connection and disables the others to prevent signal conflicts. This feature allows users to switch between headphones easily without unplugging cables. Headphone Button Function The headphone button on the front panel allows users to toggle between headphone and speaker output modes. When headphones are connected, pressing the button activates the headphone output and mutes any other audio outputs. This ensures a seamless transition between private and shared listening.

The Naim remote control allows you to manage playback functions such as play, pause, skip, fast-forward, and rewind -depending on the source and device compatibility. These controls are especially useful when listening to music via UPnP, USB, or streaming services that support transport commands. For example, when playing music from a USB stick or a server, you can use the remote to skip tracks or rewind to a specific section.  However, some streaming services may have limitations on these functions due to licensing or app integration. Always ensure your firmware is up to date for the best compatibility.

The Naim remote control is designed to work with a range of Naim products, particularly those in the Uniti and Classic series.  Depending on the model, the remote can control volume, playback, input selection, and other functions across multiple compatible devices. For example, a single remote can be used to control both a Uniti Atom and a Naim amplifier, provided they are within range and have line-of-sight for infrared (IR) communication.  Some remotes also support Zigbee wireless communication, which offers more reliable control without needing direct line-of-sight.  Always check your product’s manual for compatibility and pairing instructions.

Cables are a critical part of any hi-fi system, and in a Naim setup, their quality, type, and positioning can significantly influence performance. This guide explains the importance of mains, signal, and speaker cables, and offers best practices for installation and management. 1. Do Mains Cables Affect Performance? Yes. The quality of your mains cable can impact the performance of your Naim system. Naim recommends using the supplied mains cable or a high-quality alternative that meets safety and performance standards. Avoid cheap or poorly shielded cables, which can introduce noise or be vulnerable to radio frequency interference. Ensure a clean power supply by avoiding shared sockets with noisy appliances such as laptop chargers, lamps or heaters. Where possible, use a dedicated mains earth spur for your hi-fi system. 2. What Kind of Loudspeaker Cable Should I Use? Naim recommends using Naim speaker cable, which is specifically designed to match the electrical characteristics of Naim amplifiers. Use 3.5mm² stranded copper cable with low capacitance and moderate inductance. Avoid high-capacitance cables, which can destabilise Naim amplifiers. Maintain a minimum length of 3.5 meters per channel to ensure proper loading. Optimum speaker cable length is between 5 and 10 metres per channel. 3. What Connectors Should My Speaker Cable Have? Naim speaker plugs are designed for optimal connection and performance: Use Naim 4mm speaker plugs, which are engineered to work with Naim’s output sockets. These plugs ensure a secure fit and maintain the correct impedance characteristics. Ask your Naim specialist retailer for assistance with termination and installation.   4. Cable Dressing and Layout Best Practices Proper cable management—also known as cable dressing—is essential for minimising interference and preserving signal integrity. Voltage Awareness Cables in a Naim system carry different voltage levels: Voltage Level Cable Type High Mains cables Medium Speaker cables Low Signal interconnects Keep low-voltage signal cables away from higher-voltage mains and speaker cables. Avoid running cables in parallel—cross them at right angles where necessary. Physical Placement Let signal cables hang freely in space where possible. Avoid resting cables against walls, floors, or furniture to reduce the impact of microphonic vibrations. Naim interconnects and SNAICs are designed to hang naturally with minimal strain on connectors. Environmental Considerations Avoid routing speaker cables near electrical ring mains (often behind skirting boards). Keep cables away from power supplies, transformers, and Wi-Fi routers to reduce interference. 5. Summary of Recommendations Cable Type Recommendation Mains Cable Use Naim-supplied or high-quality shielded cable. Avoid shared sockets. Use the Naim Power Line provides optimal performance. Speaker Cable Use Naim speaker cable, either NAC A5 or Super Lumina, a minimum of 3.5m per channel. Connectors Use Naim 4mm speaker plugs for optimal fit and performance. Signal Cables Keep separate from mains and speaker cables. Let them hang freely.

There is no automatic dimming feature or scheduled brightness control.  Most Naim devices allow you to either turn the front panel display on or off. This can be useful for nighttime listening or when the unit is placed in a dark room or media cabinet. The display setting can be adjusted via the Naim app or directly on the device, depending on the model.

To ensure your Naim product continues to deliver exceptional performance and longevity, regular care and maintenance are essential. Whether you own a Mu-so 2nd Generation, a network player like the NDX 2, or a reference-level streamer like the ND555, this guide outlines the best practices for cleaning and maintaining your device safely and effectively. 1. General Cleaning Guidelines All Naim products are built with premium materials and finishes. To preserve their appearance and function: Always disconnect the unit from the mains power before cleaning. Use a soft, lint-free cloth (such as microfiber) to gently wipe the surfaces. Avoid abrasive materials, paper towels, or rough cloths that could scratch the finish. Do not use chemical cleaners, solvents, or sprays directly on the unit. Tip: A slightly damp cloth with clean water is sufficient for most cleaning needs. Dry immediately with a soft cloth. 2. Cleaning the Front Panel and Display For devices with touchscreens or displays (e.g., NDX 2, ND555, Mu-so): Use a dry microfiber cloth to remove fingerprints and dust. If needed, lightly dampen the cloth with water—never apply liquid directly to the screen. Avoid pressing too hard on the display to prevent damage. 3. Ventilation and Dust Management Proper airflow is crucial for maintaining optimal performance and preventing overheating. Ensure that ventilation slots and grilles are free from dust and obstructions. Use a soft brush or a vacuum with a brush attachment to gently clean vents. Keep the area around the device clear to allow for adequate airflow. Note: For Mu-so systems, pay special attention to the underside and rear grille where dust can accumulate. 4. Cable and Connection Care Periodically check that all cables are securely connected and free from dust or corrosion. Avoid bending or twisting cables excessively. When unplugging, or reconnecting, always grip the connector—not the cable itself. Tip: The best way to clean the contacts of your interconnects is, every so often, is to power down the Naim products they connect, then plug and unplug the interconnect 10 – 20 times. Doing so will remove any surface level corrosion on the pins without the need for additional cleaning measures. 5. Environmental Considerations To protect your Naim device: Keep it away from heat sources, and moisture. Avoid placing objects on top of the unit, especially those that could block ventilation. Maintain a stable, vibration-free surface for optimal playback performance. The Naim Fraim racking system is optimal. 6. Firmware and Software Updates Regular updates ensure your device benefits from the latest features and performance improvements. Use the Focal & Naim App to check for and install firmware updates. Ensure your device is connected to the internet for automatic update notifications. Conclusion With just a few simple steps, you can keep your Naim device looking pristine and performing at its best for years to come. Regular cleaning, proper ventilation, and mindful handling go a long way in preserving the quality and longevity of your investment.

When using multiple Naim devices in your home, giving each one a unique name makes it easier to identify and control them, especially when using the Focal & Naim App, streaming services, or voice assistants. This guide explains how to rename your Naim device on your network and what to expect after doing so. 1. Can I Rename My Naim Device? Yes. Most modern Naim products—including the Uniti Series, Classic Series streamers, and Mu-so systems—allow you to customize the device name that appears on your home network and in the Focal & Naim App. 2. Why Rename Your Device? Renaming your device helps you: Easily identify it in the Focal & Naim App Distinguish between multiple Naim products on the same network Improve clarity when using multiroom playback Simplify integration with smart home systems 3. How to Rename Your Device To rename your Naim device: Open the Focal &Naim App on your smartphone or tablet. Go to the Rooms screen and select the device you want to rename. Tap the three dots icon in the top right to access settings. Navigate to System Settings > Device Name Enter your preferred name (e.g., “Living Room Nova” or “Bedroom Mu-so”). Save your changes. The new name will now appear in the app and on your network. 4. Will the New Name Appear Everywhere? Yes. Once renamed, the new device name will be visible: In the Focal & Naim App On your home network (e.g., router interface) In streaming services that support device selection (e.g., Spotify Connect, AirPlay, Chromecast) In multiroom setups with other Naim devices 5. Can I Change the Name Again Later? Absolutely. You can rename your device at any time by repeating the steps above. There’s no limit to how often you can update the name. 6. Troubleshooting Tips If the new name doesn’t appear immediately, try restarting the Focal & Naim App or rebooting your device. Ensure your device is running the latest firmware for full compatibility. Avoid using special characters or emojis in the device name, as some services may not support them.

Naim products offer powerful tools to personalize your listening experience through Favourites and Presets. Whether you're using a Uniti system, a New Classic Series streamer, or a Mu-so, this guide answers the most common questions about how to use and manage these features. 1. What’s the Difference Between Favourites and Presets? Feature Description Favourites Items you manually mark for quick access in the Focal & Naim App. Presets Saved shortcuts to iRadio stations, albums or playlists, accessible via the app or front panel (for Mu-so 2nd generation, only iRadio stations and Spotify playlists may be saved as presets) 2. What Can Be Favourited? You can favourite a wide range of content directly from the Focal & Naim App: Internet radio stations Albums and tracks from streaming services (TIDAL & Qobuz) Playlists (TIDAL, Qobuz and Spotify) UPnP content USB-stored music 3. How Do I Add a Favourite? Open the Focal &Naim App. Navigate to the content you want to favourite. Tap the three dots icon  next to the item and select ‘add to favourites’. The item will now appear in your Favourites section for quick access. 4. What Are Presets and How Do I Use Them? Presets are designed for quick access to your most-used content, especially from the device’s front panel or remote. You can assign presets to: Internet radio stations Playlists (on Mu-so 2nd Generation, only Spotify playlists can be added as a preset) Albums or tracks from streaming services (not possible with Mu-so 2nd Generation) 5. How Do I Set a Preset? In the Focal & Naim App, play the content you want to assign. Tap the three-dot menu (⋮). Tap ‘add to favourites’, you will then be given the option to add as a preset. For Mu-so and Qb 2nd Generation, you can only have 5 presets, which are accessible from the volume control user interface on the products itself, as well as from the Focal & Naim app. You can now access this preset directly from the device’s front panel or remote. 6. Can I Edit or Remove Presets? Yes. To change or remove a preset: Go to the Presets section in the Focal & Naim App. Tap and hold the preset you want to edit. Choose to replace or delete it. 7. Are Presets and Favourites Synced Across Devices? Presets are stored on the device, while Favourites are stored in the app and linked to your streaming accounts. This means: Presets stay with the device, even if the app is reinstalled. Favourites are user-specific and may not appear on another user’s app. They are available on the Naim streaming product independently of the Focal & Naim app, however logging out of your streaming accounts will remove them from the product, until logged back into via the app. 8. Do Presets Work Without the App? Yes. Once assigned, presets can be accessed directly from: The front panel of your Naim device The remote control The Focal & Naim App This makes them ideal for quick access without needing your phone or tablet.   Conclusion Favourites and Presets are simple yet powerful tools to personalize your Naim experience. Whether you're curating a list of go-to albums or setting up one-touch access to your favorite radio stations, these features help you get to the music you love faster.

Backing up your Naim server is essential to safeguard your music collection and metadata.    To begin, connect a compatible external USB drive to the server.  Using the Naim app, navigate to the server’s settings and select the backup option. You can choose to back up the entire library or specific folders.  The server will copy your music files and associated metadata to the external drive. It’s recommended to perform backups regularly, especially after adding new content.  Ensure the drive is formatted in NTFS or exFAT and has sufficient free space.  Once the backup is complete, safely eject the drive to avoid data corruption.

Backing up your Uniti Core is essential to protect your music library and metadata.  Connect a USB drive to one of the Core’s rear USB ports. Open the Naim app and navigate to the Core’s settings.  Select the backup option and choose whether to back up the entire library or specific folders.  The Core will copy your music files and associated metadata to the external drive.  It’s recommended to perform regular backups, especially after adding new music.  Make sure the external drive is formatted in a compatible format (NTFS or exFAT) and has sufficient storage space.