Assistance

In the Naim app, you can customise how you control volume on your device.  By default, the app uses a slider interface, but you can switch to button-based control for more precise adjustments.  To change this setting : Go to the app’s settings Select your preferred volume control method (button control is especially useful for users who prefer incremental changes or find sliders less accurate)   This customization enhances usability and allows you to tailor the app to your listening habits.

The HDX and UnitiServe operate as a UPnP music server providing music files to any network attached UPnP-compatible playback device. Selecting UPnP Settings from the System menu opens the UPnP Settings Menu to enable the UnitiServe UPnP settings to be configured appropriately. Server Name: Select Server Name to specify the name of the UnitiServe UPnP server that will be seen by UPnP playback devices. The name can be changed by selecting the name field to open a text-entry screen. Connected UPnP playback devices will have to be restarted if the UnitiServe name is changed. Device Views: Select Device Views to specify how the UPnP playback device views and browses the music files available on the UnitiServe and any connected Network Share or USB device.  Select All Music to view and browse all the files available to the UnitiServe. Select CD Collection to view and browse just the ripped CDs held by UnitiServe Music Stores. Select Browse by Device to view and browse the files held individually on each device connected to the UnitiServe. NB: Deselecting all Device View options will make all music unavailable for UPnP playback. Music Views: Select Music Views to specify the information displayed by the UPnP playback device for each music file available from the UnitiServe. Albums, artisits, playlists, genres, trcks, composers, conductors and Newest CDs can be collectively or individually selected. A-Z Index Options: Selecting A-Z Index Options enables music collections to be divided alphabetically into segments when displayed by the UPnP playback device. First select Show Index to switch on segmented display and then select the preferred alphabetic segment peformers option. The number in the right hand column corresponds to the number of items in the music collection above which the selected alphabetic segmentation is implemented. The number can be adjusted for each segmentation option. Language: Select Language to specify the interface language that the UPnP playback device will display when accessing the UnitiServe. Compatibility: Select Compatibility to specify the audio data Stream Format that the UnitiServe will stream to the UPnP playback device and to switch CD artwork transmission to the playback device on or off. The Stream Format options available are Native CD 44.1kHz/16 bit and Convert to WAV: Native: Streams audio files in the same format as they are stored. CD 44.1kHz/16 bit: Converts streamed files to CD format.  Convert to WAV: Converts files to WAV format while retaining their native sample rate and bit depth. NB: Native stream format offers the highest potential audio quality followed by Convert to WAV and finally CD 44.1kHz/16 bit. The appropriate choice will depend on the capability of the playback hardware. Select Native initially and check that the playback hardware operates correctly with all stored file formats. If it fails to operate at any time select Convert to WAV. If it still fails occasionally select CD 44.1kHz/16 bit. Reset to Defaults: Select Reset to Defaults to return the UnitiServe UPnP settings to their defaults.

Resetting your Naim product to factory default settings can resolve persistent issues or prepare the device for a new setup.  To reset a Uniti Core, firstly unplug any connected speakers and the power cable. When turning on the power to the Uniti Core, hold down the Standby button (for about 20 seconds) until the Naim logo and Front USB LED flashes multiple times. Then release the Standby button.  To reset a Uniti Star, first unplug any connected speakers and the power cable, then press and hold the Play/Pause and Input buttons on the front panel while reconnecting the power; continue holding for five seconds, release the buttons, wait for the unit to complete the reset and enter standby mode, and finally press the power button to turn the product back on.   Alternatively, use the front screen to access the reset option under factory settings.  This process will erase all user settings, including network configurations and library indexing, but will not delete music stored on internal or external drives. After the reset, you’ll need to reconfigure the device as if it were new.

There is currently no option to manually disable Wi-Fi on Naim devices. If you prefer a wired connection, simply connecting an Ethernet cable will automatically override the wireless connection. The Wi-Fi radio remains active in the background, but the device will prioritize the Ethernet connection for all network activity. There is no setting in the Focal&Naim app or on the device to turn off Wi-Fi entirely, and a factory reset will not disable it either.

Proper placement of your Naim equipment is essential for optimal performance. Always place your device on a stable, level surface—ideally a dedicated equipment rack like Naim’s Fraim or Fraim Lite.  Ensure there is adequate ventilation around the unit to prevent overheating.  Avoid stacking components directly on top of each other, as the electromagnetic fields from power supplies can interfere with audio circuitry.  Isolating units and minimising vibration transfer helps preserve audio fidelity and system longevity. Vibrations, whether microphonic or mechanical, can also affect sound quality, especially with CD playback.

Whether you're troubleshooting, transferring ownership, or starting fresh, restoring your Naim device to factory settings is a useful step. Why Reset? A factory reset: Clears all user settings and network configurations Resolves software or connectivity issues Prepares the device for a new setup or user Note: Resetting will erase saved preferences, including Wi-Fi credentials, input selections, and streaming service logins. Back up any important data before proceeding.   Wireless Systems Mu-so 2nd Generation / Mu-so QB 2nd Generation Locate the reset pinhole underneath the unit. Press and hold using a paperclip. Disconnect and reconnect the power cable while holding. Continue holding for 10 seconds. Release and wait for reboot.

If the logo bar or display on your Naim device is not illuminated, there are several steps you can take to troubleshoot.  First, check the brightness settings in the Naim app or on the device itself, lighting may have been turned off or dimmed.  Ensure the unit is powered on and properly connected. If the issue persists, try performing a factory reset.  In rare cases, a firmware update or hardware fault may be the cause.  If none of these steps resolve the issue, contact Naim support for further assistance.

Power management is a key aspect of Naim’s product design, balancing performance, convenience, and energy efficiency. Whether you're using a classic amplifier, a modern streamer, or an all-in-one system, understanding how your device handles power and standby modes will help you get the most out of your setup. This guide explains the different power modes, the role of external power supplies, and why some products are designed with fixed power configurations. Power Modes Explained Naim products typically operate in one of three power states: 1. On (Operational Mode) The device is fully powered and ready to deliver optimal performance. In this mode, all circuits are active, and the product is ready to play music or respond to commands. 2. Standby Mode Standby reduces power consumption while keeping the device ready for quick activation. Depending on the product, standby may: Keep network connections alive Maintain clock synchronization Allow remote wake-up via app or control system Note: Some legacy products do not support modern standby behavior and must be manually powered off. 3. Sleep Standby This is a deeper standby mode available on newer Naim products. It further reduces power consumption while still allowing: Wake-up via app or remote Retention of basic system state Sleep Standby is ideal for energy-saving without fully powering down the unit. 4. Off The device is completely powered down. This is typically done via a rear power switch or by unplugging the unit. In this state, no functionality is available until the device is turned back on. Why Power Supplies Matter External power supplies are a hallmark of Naim’s modular upgrade philosophy. They serve several purposes: Isolate sensitive circuits from noise and interference Provide cleaner, more stable power to analogueue and digital sections Enable performance upgrades without replacing the entire unit For example: The NDX 2 can be upgraded with an XPS DR or 555 PS DR The ND555 requires at least one 555 PS DR, with the option to add a second for further enhancement These upgrades improve dynamics, detail, and musicality by reducing internal noise and improving voltage regulation. Why Some Products Can’t Be Upgraded Certain Naim products, such as the NaimUniti, UnitiQute, SuperUniti, and UnitiServe, were designed as all-in-one systems. Their internal architecture integrates power supply and audio circuitry in a way that does not support external upgrades. This design choice ensures: Compact form factor Simplified user experience Lower cost of ownership While these products cannot be upgraded with external power supplies, they still benefit from proper placement, high-quality cables, and firmware updates. Why Include Power Supplies in Upgradeable Products? Even in products that support external power supplies, Naim includes an internal supply to ensure out-of-the-box functionality. This allows users to enjoy excellent performance immediately, with the option to upgrade later. Including a built-in supply also: Ensures compatibility with a wide range of setups Allows users to evaluate the product before investing in upgrades Maintains resale value and flexibility Final Tips Use standby mode when not listening to music to reduce energy usage while keeping your system responsive. Consider external power supplies if your product supports them—they offer one of the most impactful upgrades. Consult your dealer to explore upgrade paths and ensure compatibility. Keep firmware updated using the Focal & Naim app for optimal power management and performance.

Naim Audio products are built to last, and the company backs this commitment with a comprehensive warranty and service program. Whether you're a new customer or a long-time owner, understanding your warranty coverage and service options ensures peace of mind and long-term satisfaction. 1. Standard Manufacturer’s Warranty All Naim products come with a 2-year manufacturer’s warranty, covering: Manufacturing defects Parts and labour for repairs due to faults in materials or workmanship Unexpected failure through normal and appropriate use  The warranty begins from the date of purchase by the original end user. Proof of purchase is required for all warranty claims. 2. What’s Not Covered The warranty does not cover: Damage due to misuse, neglect, accidents, or unauthorized modifications Normal wear and tear Improper installation or maintenance Products with removed or altered serial numbers Shipping damage (claims must be made via the retailer) 3. Extended Warranty (Optional) Naim offers a limited 3-year extended warranty to UK customers (excluding Mu-so and CI  products) if you: Register your product within 6 months of purchase via the Naim website. Are the original owner This extended warranty covers parts and labour. It is non-transferable and only valid for the original purchaser.   4. Refurbished Products Products sold as “Naim Approved Refurbished” are eligible for warranty: Product Type Warranty Duration Mu-so (2nd Generation) 1 year Uniti, Classic, New Classic, 500 Series 2 years Warranty begins from the date of purchase and is transferable within the warranty period. Third-party refurbished or second-hand products are not covered. 5. Warranty Transfer The standard 2-year warranty is transferable to a new owner within the country of original sale, provided proof of original purchase is available. Extended warranties are not transferable. 6. Service and Repairs Naim offers service and repair support across our ranges, which includes: Fault diagnosis and repair Equipment servicing (certain components, predominantly capacitors, degrade with age and require replacement periodically to sustain optimal performance) Out-of-warranty repairs are available via repair packages, with pricing dependent on the product. Contact Naim Technical Support for current rates. Please note that the servicing interval can vary depending on the product and that certain products do not require servicing. Contact your retailer or Naim Technical Support for information on service intervals, advice and current rates. 7. Advance Replacement (Within 4 Weeks of Purchase) If a fault occurs within four weeks of purchase: Naim may offer an advance replacement via the distributor The faulty unit must be returned with an approved RMA 8. Transport and Returns Distributors are responsible for returning defective products to Naim Naim covers shipping costs for dispatch of repaired or replacement units Returns must be arranged through a retailer and packed in original packaging 9. Export and Relocation Scenarios Scenario Warranty Status Dealer exports product Warranty supported by origin dealer End user resells and exports Warranty void at point of export End user relocates with product Warranty void at point of export (unless returned to country of original sale for repair and proof of purchase retained) 10. Accessories Remotes and accessories are available for purchase or replacement via Naim retailers. Availability may vary by region and product age. Conclusion Naim Audio’s warranty and service program reflects its commitment to quality and customer satisfaction. Whether you're seeking repairs, upgrades, or support, Naim’s expert technicians and global distributor network are here to help.

A music server is a dedicated device designed to store, manage, and stream digital music across your home audio system.  Naim’s music servers, such as the Uniti Core, allow users to rip CDs, organize their music library, and stream content to compatible devices via UPnP.  These servers support high-resolution audio formats and metadata tagging, ensuring a rich and organized listening experience.  Unlike general-purpose computers, music servers are optimized for audio performance, offering low-noise operation and seamless integration with Naim streamers and amplifiers.

Naim streamers are designed to deliver exceptional audio performance and evolve with your system over time. Whether you're using a flagship model or an all-in-one player, there are several upgrade paths available to enhance sound quality, connectivity, and overall experience. This guide outlines the most relevant upgrades and accessories compatible with each Naim streaming product. ND555 The ND555 is Naim’s reference network player, engineered for ultimate musical performance. To unlock its full potential, consider the following upgrades: 555 PS DR Power Supply  One 555 PS DR is required to operate the ND555. Adding a second unit allows for complete separation of digital and analogueue power supplies, significantly enhancing performance. Naim Fraim  A dedicated equipment support system that isolates vibrations and improves clarity and timing. Super Lumina Interconnects  Designed to deliver the purest signal path between components. NDX 2 The NDX 2 offers high-end streaming with flexibility for future upgrades: XPS DR or 555 PS DR Power Supply  Adding an external power supply improves dynamics, detail, and musicality. Naim Fraim  Enhances mechanical isolation and system synergy. Super Lumina Interconnects  Optimised for use with Naim’s reference-level components. ND5 XS 2:  The ND5 XS 2 is a streamlined network player with several upgrade options: Naim Fraim: Improves mechanical isolation and clarity. High-Quality Interconnects: Upgrading to better cables can refine detail and reduce noise. Power Supply Upgrades: Not supported with this model. Uniti Nova The Uniti Nova is a powerful all-in-one player with integrated amplification. While it doesn’t support external power supplies, it can still benefit from: Naim Fraim or Fraim Lite  Improves mechanical isolation and system performance. Super Lumina Speaker Cables  Enhances signal purity and musical expression. External Storage  Connect USB drives or NAS devices for expanded music libraries. Uniti Star The Uniti Star combines streaming, amplification, and CD playback. Upgrade options include: Naim Fraim or Fraim Lite  Reduces vibration and improves clarity. Super Lumina Speaker Cables  Delivers enhanced signal transmission. External Storage  Supports USB and network-attached storage for large music collections. Uniti Atom The compact Uniti Atom benefits from similar upgrades: Naim Fraim or Fraim Lite  Enhances mechanical stability. Super Lumina Speaker Cables  Improves signal flow and musical detail. External Storage  USB and NAS compatibility for flexible music access. Mu-so 2nd Generation The Mu-so 2nd Generation is a wireless speaker system with audiophile DNA. While it doesn’t support hardware upgrades, you can still enhance its performance: Firmware Updates  Delivered via the Focal & Focal & Naim app to improve features and stability. Mu-so Qb 2nd Generation The Mu-so Qb 2nd Generation offers the same upgrade paths as its larger sibling: Firmware Updates  Keep your system up to date via the Focal & Focal & Naim app. Final Tips Firmware Updates: All Naim streamers benefit from regular firmware updates. Use the Focal & Naim app to check for and install the latest versions. System Synergy: Consider how each component interacts with others in your setup. Matching power supplies, cables, and supports can make a significant difference. Dealer Support: For optimal results, upgrades should be installed or recommended by an authorised Naim dealer.

Grounding your Naim streamer can help reduce electrical noise and improve overall sound quality, especially in complex systems with multiple components.  Most Naim streamers include a grounding switch that allows you to select between “floating” and “grounded” modes.  If your streamer is the only source connected to your amplifier, grounding may be beneficial. However, if multiple grounded devices are connected, it could introduce ground loops, causing hum or interference. In such cases, setting the streamer to “floating” may be preferable.  Always refer to your product’s manual or consult Naim support for guidance tailored to your setup.